If no payment, or arrangement is made within that twenty-four-hour period, The Authority may place a flow restrictive device on the service, which will limit the amount of flow accessible to the home. If a customer who has a “Medical Alert” status becomes delinquent and faces disconnection, they will receive an automatic twenty-four-hour extension in order to make sufficient payment. The “Medical Alert” status will be reviewed and updated annually. It is important that you notify the Authority with any contact information changes. All applications must be returned to or at the Authority office located at 11325 Brown Bridge Rd, Covington, GA 30016.

The Authority will make the final determination if a “Medical Alert” status is warranted. In order to be considered for “Medical Alert” status, an application must be completed by you and your physician. Life support systems, kidney dialysis facilities, home dialysis patients, hospitals and surgical centers are examples of customers who qualify for “Medical Alert” status.

“ Critical” means that a continuous supply of potable water is necessary in order to maintain life and/or public health or safety.

The purpose of this policy is to convey in written form the criteria required to become a customer with a “Medical Alert” status.įor purposes of this policy, a critical care need for water is defined as stated below: To minimize the possibility of such a situation from occurring, the Authority has established a policy for identifying the needs of those who have critical care needs. An interruption to that water supply could have serious health consequences. However, some customers have special needs that require a continuous supply of water for medical reasons. It is important to us to serve the water needs of all of our customers. If you fail to provide any of the information above, your account will not be eligible for a sewer reduction. Please note that if the above criteria are met, only one sewer reduction adjustment will be given per calendar year.

Further steps may be taken for us to verify a sewer adjustment be given, by sending a service tech to the property to verify there is a pool.

You will be required to enter the date you stopped filling the pool along with the reading off of the meter.

You will be required to enter the date you began to fill the pool along with the reading off of the meter.

You will be required to specify whether it is an above ground, or below ground pool.

You will be required to note the size of the pool and how many gallons it holds.

You will need to complete the Sewer Adjustment Request Form and submit it to our Billing Supervisor – you can find the form on our website, or come into the office.

You must call the office prior to filling your swimming pool.

In order to be qualified for a reduction in your sewer cost, you will have to meet the following criteria: If you answered yes to both of these questions, you may be eligible for a one-time sewer reduction adjustment. Thinking about filling your swimming pool?

Any remaining balance will be subject to accrue penalties if no paid by the current due date. Once the leak adjustment has been figured, the adjustment will be applied to the customer’s account and a letter will be mailed to the customer explaining how much of an adjustment was given. If the customer is on county sewer and the leak occurred inside the home, no sewer adjustment can be given because that water had to be treated.

If the leak occurred outside the home and the customer is on county sewer, we will adjust the sewer portion back down to an average (no discounted rate is given). Leak adjustments take a minimum of two months to complete (maybe longer if it is new service and there is no history) and NCWSA only adjusts for the two highest months involved in the leak.ĭuring the period that the account is being reviewed, no penalties will accrue on the account however, monthly payments are required to keep the account in good standing.Ĭustomers will receive a discounted rate (currently $3.06 per thousand) for any water used over their twelve-month average prior to when the leak occurred. This paperwork can be forwarded to the Billing Supervisor by way of Customer Service, Fax (77), Mail (11325 Brown Bridge Rd Covington, GA 30016) or Email at you fail to provide a repair bill, you will not qualify for a leak adjustment. Necessary paperwork includes a receipt, or repair bill showing that the leak was fixed accompanied by a Leak Adjustment Request Form that you can find at our office, or on our website. If a leak occurs on the residence side of the meter (anywhere from the meter to the home, or inside the home itself), a possible leak adjustment can be given.

Newton county water customer service